Where Software Meets Human Adoption
The ADLC Method™: Turning Technology Into Confidence
Tech TLC: Adoption Architects turns your product vision into real-world use through micro-lessons and the patent-pending ADLC Method™ — the missing layer between your SDLC release and actual success.
Most teams build incredible software.
Almost none build the human pathway to using it.
We change that.
We take deep dives into how your teams and end users actually work and learn — and we create dual training that helps everyone feel prepared, supported, and confident before launch.
Clear. Friendly. Step-by-step.
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Confident teams.
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Engaged users.
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Products that feel seamless to use.
How the ADLC Method™ Works
ADLC (Adoption Design Learning through Confidence™)
Is our patent-pending approach that creates the human pathway between a product release or existing products and real-world adoption.
It’s the structure that makes successful adoption possible.
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Dual-Track Training for Real Adoption
Technology only succeeds when the people using it do.
That is why we train two audiences at once —
Internal Teams
We prepare your support, customer success, training, marketing, and leadership teams through short, clear micro-lessons that give them the confidence to guide your users on day one.
End-Users
We turn your platform into friendly, step-by-step videos and guides your customers can actually follow — no jargon, no overwhelm, no frustration.
Why Rollouts Fail
71%
71% of failed digital initiatives trace back to internal misalignment and poor communication between teams.
McKinsey, 2023
87%
87% of employees say their company doesn’t explain why a new tool is being rolled out — just that it is.
Gartner, 2024
35%
Only 35% of organizations involve support or operations in pre-launch planning.
Forrester, 2023
The result? $1.72 trillion lost annually to confusion, rework, and customer frustration.
Forbes, 2024
Adoption Consulting
A smooth adoption starts with clarity—and succeeds with education.
Tech TLC’s Adoption Consulting combines strategy, collaboration, and practical team training to make sure every department knows what’s launching, how it’s happening, and their role in making it work.
We bring structure and shared understanding to your rollout process so your teams can communicate, collaborate, and deliver with confidence—before, during, and after launch.
We help you:
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Align leadership, product, and operations around a single launch plan
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Define what’s launching, why it matters, and how it will be introduced
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Clarify ownership, timelines, and communication
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Educate teams on new systems, workflows, and best practices
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Reinforce collaboration and confidence post-launch to sustain adoption
Every project is unique, so pricing is customized based on scope and goals.
Please contact us for additional information hello@mytechtlc.com or 508-209-1652
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Our Services
LAUNCH READY
$5,000
Kick off adoption early with training that builds trust, confidence, and clarity before your product even launches.
What’s Inside:
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2 Internal Training Videos — empower your team to onboard, support, and communicate with consistency and confidence.
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2 End-User Videos — short, ADA-compliant tutorials that help your customers understand your product without the jargon or frustration.
How It Works:
We join your team in the final two to three sprints of your go-to-market process — when your product is almost ready to meet the world.
Using our patent-pending ADLC Methodology (Adoption Designed for Learning and Confidence™), we translate complex tech into clear, kind, human-centered training that bridges the gap between what you build and how people learn to use it.
TRUST ACCELERATOR
$7,500
Designed for teams ready to close the gap between product readiness and people readiness, the Trust Accelerator Package delivers everything you need to create trust, clarity, and adoption — fast.
What’s Included:
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4 Explainer & Training Videos + Handouts
ADA-compliant, human-made videos created in your final sprints, each paired with a branded, printable handout for step-by-step learning. -
Analytics Dashboard
Tracks engagement, completion, and time-on-task metrics so you can see what’s resonating and where to adjust. -
Secure Video Housing
Hosted on an accessible, branded Tech TLC platform for easy internal or external sharing. -
Minor Refreshes Included
Up to two post-launch updates to keep content aligned with product changes and feedback.
Why It Matters:
Your product launch doesn’t end with deployment — it begins when people understand it.
The Trust Accelerator Package gives your users (and your internal teams) the tools, language, and confidence to embrace your technology. Because adoption isn’t automatic — it’s designed.
ENTERPRISE
Custom Pricing
Power full-scale adoption with a complete, end-to-end strategy that aligns your product, your people, and your performance goals.
What's Included:
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Comprehensive Video Strategy & Branded Training Library
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Scriptwriting, Visual Design, and Global Localization
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Implementation, Rollout & Adoption Planning
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Hosting, Analytics, and Unlimited Edits
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KPI Alignment and Performance Tracking
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Optional LMS Integration for seamless team access
How It Works:
We collaborate with your leadership, product, and enablement teams to design a scalable adoption plan built around your organization’s goals.
Using our patent-pending ADLC Methodology (Adoption Designed for Learning and Confidence™), we create a library of short, searchable micro-videos that make learning effortless—clear, accessible, and easy to find when your teams or customers need them most.
From discovery through post-launch optimization, every video and handout reflects your brand voice, accessibility standards, and real product experience. The result: a living, evolving training library that empowers confident, consistent adoption across your entire ecosystem.
QUESTIONS?
Our Team
Deb Shapiro helps companies — and the people they serve — adopt technology with confidence.
With a background in consulting and technology adoption, Deb has worked alongside countless development teams to evaluate how organizations embrace change through the SDLC process. During her time with DAS Consulting, she became known for her “spidey sense” — an intuitive ability to listen, decipher what people are truly saying, and uncover the gaps that stall progress.
Deb’s gift lies in turning complexity into clarity. She aligns developers, leadership, and end users around a shared understanding so innovation doesn’t just launch — it lands.
Tom is an entrepreneur and operations leader who brings over a decade of experience in business development and team growth.
At Tech TLC, he leads partnerships and enterprise expansion, helping organizations adopt technology and AI ethically and responsibly.
Guided by Tech TLC’s people-first mission, Tom believes every great partnership starts with trust, transparency, and shared purpose.
Ana is one of those rare humans who leads with both brilliance and heart. She brings sharp strategy, unstoppable creativity, and deep empathy into everything she touches.
At Tech TLC, Ana shapes the company’s brand voice and visual identity, ensuring every story reflects the mission to make technology feel kind, human, and joyful.
Rachel leads Tech TLC’s business development efforts across the Mid-Atlantic region. She connects organizations with the right training solutions to strengthen digital and AI adoption.
Known for her authenticity and dedication, Rachel builds partnerships that reflect Tech TLC’s belief that technology only succeeds when people do.